Safe like at home, pampered like on vacation.
Your health and well-being as well as that of our employees are particularly important to us. To ensure your safety, we have checked all processes and added an additional range of hygiene measures to our preventive program. Of course we adhere to official regulations and recommendations. We are convinced that we will have a good and relaxed vacation time together with a lot of respect for each other and a little distance, despite this strange time.
All information for your stay
In the Hotel Aster you will find information material and corresponding recommendations regarding the increased hygiene and safety requirements. At check-in and also before your arrival, we will be happy to explain to you personally and in detail which measures particularly protect your safety and health.
Hygiene
Constant and intensified cleaning measures as well as controls throughout the house are particularly important to us. To do this, we regularly disinfect (several times a day) exposed surfaces such as door handles, keys, elevator buttons, light switches, tables and chairs.
Disinfection
You will find disinfectant dispensers in all of our public areas, which are of course available to you for hand hygiene. We are also happy to provide you with mouth and nose protection and disposable gloves (at an additional cost).
Rooms
Especially before your arrival, the room will be carefully cleaned; all surfaces will be disinfected and well ventilated.
Utility rooms
In all work areas we have also adapted our high hygiene standards to the additional international and national specifications and requirements and trained our employees.
Check in & check out
You can check in comfortably from home: we will send you an email in advance. A smile as a greeting and a farewell connects us warmly. In addition, there is the option of contactless key deposit upon request.
Eat & drink safely
In our bar, in the breakfast room and on the terrace, there are not more guests allowed than there are seats.
The tables are arranged in such a way that there is sufficient distance between the people. For more comfort, there is available our room service (for a surcharge).
People from the same household are exempt from these rules.
Tables are cleaned and disinfected after every change of customer.
Guests are allowed to take off the face mask at the table.
Serving staff wear the legally required protective masks.
Hand disinfectants are available for you at all strategic points.
It is compulsory to wear a mask and gloves at the buffet
Terme Merano
Even if the entire structure of the thermal baths will not be accessible yet, you can still enjoy the outdoor facilities and pools as well as the beautiful thermal spa park, of course, in compliance with all requirements. Comprehensive security protocols have been implemented.
