Here I feel as safe as at home, pampered as on holiday
Your health and well-being, as well as that of our staff, are particularly important to us. In order to guarantee your safety, we have checked all procedures and included an additional range of hygiene measures in our already precautionary programme. Official regulations and recommendations are a matter of course for us. We are convinced that with a lot of respect for each other and a little distance, we will have a good and relaxing holiday together despite this weird time.
Information about your stay
In the Hotel Aster you will find information material as well as corresponding recommendations regarding the hygiene and safety requirements. At check-in and also before your arrival, we will be happy to explain to you personally and in detail which measures particularly protect your safety and health.
Hygiene
Particularly important for us are constant and intensified cleaning measures, as well as checks throughout the house. For this purpose, we regularly disinfect (several times a day) exposed surfaces such as door handles, keys, lift buttons, light switches, tables and chairs.
Disinfection
You will find disinfection dispensers in all our public areas, which are of course available for hand hygiene. We are also happy to provide you with mouth and nose protection as well as disposable gloves (for a small surcharge).
Rooms
Before your arrival, the room is meticulously cleaned and all surfaces disinfected and well aired.
Utility rooms
We have also adapted our high hygiene standards to the additional international and national guidelines and requirements in all working areas and trained our staff.
Check in & check out
You can check in from the comfort of your own home. We will send you an e-mail in advance. A smile to greet you and to say goodbye warmly connects us. In addition, there is the option of contactless key deposit upon request.
Eat & drink safely
In our bar, in the breakfast room and on the terrace, there may not be more guests than there are seats. The tables are arranged to ensure sufficient distance between people this way. For more comfort, there’s our room service (extra charge). People from the same household are exempt from these rules. Tables are cleaned and disinfected after each customer change. Guests are allowed to take off their mouth/nose protection at the table. Servers wear the legally required protective masks. Hand disinfectants are available at all strategic points. At the buffet, the wearing of face masks is compulsory.
Merano Thermal Baths
At the thermal baths you can enjoy all the outdoor and indoor facilities as well as the fantastically beautiful thermal park. Of course, in compliance with all regulations. Comprehensive safety protocols have been realised.
